Just got a new Epson printer – 13 x 19 inch paper. I am pleased with the quality but it jams about 95% of the time when using large paper in the single sheet feeder at the very back. After waisting a lot of paper ($69 for 20 sheets) I finally called Epson.
They were reasonable, after 42 minutes on the phone they suggested I return the printer for an exchange. OK – so lets see if they live up to their word.
PS – since I don’t seem to be the only person to have this problem, you can also see:http://ryan.bigwoofs.com/2009/12/epson-r1900-paper-jams-with-velvet-fine-art-paper/
and http://www.luminous-landscape.com/forum/lofiversion/index.php/t28249.html
Jan 20 – Epson called and stated they were sending me a new printer. I will test it and see if it has the same problem and report the findings here.
Jan 21 – printer arrives – will test it tomorrow
Jan 22 – Exact same problem. My conclusion is that the Velvet paper texture causes the to falsely pick up a printer jam when in fact there is none. Wish Epson could have identified that.
Here is the only method of loading the paper in the manual paper feeder that hangs off the back of the printer:
1) load paper until printer grabs it.
2) Print from computer
3) 95% of the time the printer will jam – on the printer, press the blinking paper light, the printer will eject the paper, wait for this to stop
4) Press the paper button again
5) Push the paper back into the printer – keep a small amount of pressure on top of the sheet until the printer starts to print. Be aware that the paper will move back and forth in the rollers – just gently keep the pressure on.
Jan 26 – Kudos to Epson they solved it sometimes. I reported the above and they called me back today. This time I spoke with someone very knowledgeable and they said the printer checks that the paper is in straight and if it isn’t then reports a jam. Its very sensitive and somehow the Velvet seems to be more problematic.
To solve the issue, ensure the paper rests snugly against the right side of the printer and when the printer grabs the paper, it continues to rest against the right side of the paper guide and is perfectly straight.
It solves the problem sometimes, but mostly I just gave up and put the paper into the single sheet feeder and don’t have any issues.
PS – If after all of the above you forget which is the printable side of the paper: Stick the corner of the paper in you mouth. The side that sticks to your lips is the printable side.
Jan 27 – had about 80% of 13 X 19 inch semi-gloss jam in the single sheet feeder. The above instructions did fix it, but its very sensitive to how the paper is aligned.
